The Customer Service Excellence demonstrations the precise meaning of value, what it is that customers actually value and what an organization can do to ensure it, perhaps uniquely, can deliver it.
Service Excellence Conference is Application of tools and techniques will enable attendees to provide dramatic increase in customer service, leading to customer retention and increased revenues..
AT THIS CONFERENCE, PARTICIPANTS WILL:
The 6 ingredients of ‘Customer Delight’ and making them work for you
Creating Customer Delight – How does your business measure up?
How to spark innovative thinking—in yourself and others
Motives for making the shift from a service to EXPERIENCE culture
Awareness of your role; where do you influence the Customer Experience?
Knowledge of the A.C.E. strategy behind customer centric companies
How to make the business case (ROI) case for customer experience improvement
Assess whether your brand promise is effective in communicating your customer value proposition
Identify all the people – internal and external - who influence your brand’s reputation and profitability
The difference between the three levels of empathy
How self-awareness allows leaders to better influence and inspire others
How to unlock the power of empathy and its underlying skills
How this approach will enhance the organization’s visibility, loyalty and profitability
The Conference is designed for Leaders & Top-level managers.
VIGOR-EVENTS IS A SUBSIDIARY OF VIGOR-ENTERPRISE, WHICH WAS FOUNDED BY A TEAM OF ENERGETIC YOUNG ENTREPRENEURS. Vigor-Events is a first-class seminars house for the sophisticated cultural audiences in the Middle …