Business Etiquette and Protocol

Business Etiquette and Protocol


Date & Time
20 April to 24 April
10:00 AM to 03:00 PM
4100 USD
Near Hyde Park
سنترال لندن, United kingdom

الدورة متاحة بتواريخ مدن أخرى يرجى التواصل

Authorized Certificate
Course Overview


This course is designed for:

Personnel officers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors.


– Behave correctly in both business and social situations. – Interact effectively with different types of guests. – Play the role of the ideal host at various functions. – Organize and manage events such as business luncheons and formal dinners. – Meet and greet important guests, clients and customers in a proper manner. – Deal successfully with the media.

Course Outline

Day 1

Definitions of Etiquette and Protocol

– The Importance of Etiquette in Business. – The Importance of Protocol in Business. – Applying the Right Behaviour in Different Situations. – Creating the Right Image for your Organization. – Image Building and Image Management.

Day 2

Guest Relations

– Gaining Guests’ Respect. – Understanding Human Relations. – Proper Greetings and Introductions. – Professional Hand-Shaking. – Giving Business Cards in a Proper Way. – People’s Names (Pronunciation and Remembering).

Day 3

The Ideal Host

– Key Qualities of the Ideal Host. – Dealing with Different Types of Guests. – Handling Difficult Personalities. – Dealing with Guests’ Complaints. – Handling Guests’ Complaints in a Timely Manner. – Perception and Business Relations.

Day 4

Managing Events and Behaviour

– The Business Meal. – Table Manners at Business Lunches and Business Dinners. – Setting of the Room and Table. – Mistakes to Avoid at Business Events. – Meeting Guests at Airports.

Day 5

Proper Communication Etiquette

– Phone Etiquette. – Meeting Etiquette. – Email Etiquette. Handling the Media – Dealing with Questions. – Handling Confidential Information. – Effective Public Relations.

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