Business Etiquette and Protocol

Business Etiquette and Protocol

204

Date & Time
16 Dec. to 20 Dec.
10:00 AM to 03:00 PM
Price
4100 USD
Location
Near Hyde Park
سنترال لندن, United kingdom

الدورة متاحة بتواريخ و مدن أخرى يرجى التواصل

CERTIFICATE
Authorized Certificate
Course Overview

Introduction

This course is designed for:

Personnel officers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors.

Objectives

– Behave correctly in both business and social situations. – Interact effectively with different types of guests. – Play the role of the ideal host at various functions. – Organize and manage events such as business luncheons and formal dinners. – Meet and greet important guests, clients and customers in a proper manner. – Deal successfully with the media.

Course Outline

Day 1

Definitions of Etiquette and Protocol

– The Importance of Etiquette in Business. – The Importance of Protocol in Business. – Applying the Right Behaviour in Different Situations. – Creating the Right Image for your Organization. – Image Building and Image Management.

Day 2

Guest Relations

– Gaining Guests’ Respect. – Understanding Human Relations. – Proper Greetings and Introductions. – Professional Hand-Shaking. – Giving Business Cards in a Proper Way. – People’s Names (Pronunciation and Remembering).

Day 3

The Ideal Host

– Key Qualities of the Ideal Host. – Dealing with Different Types of Guests. – Handling Difficult Personalities. – Dealing with Guests’ Complaints. – Handling Guests’ Complaints in a Timely Manner. – Perception and Business Relations.

Day 4

Managing Events and Behaviour

– The Business Meal. – Table Manners at Business Lunches and Business Dinners. – Setting of the Room and Table. – Mistakes to Avoid at Business Events. – Meeting Guests at Airports.

Day 5

Proper Communication Etiquette

– Phone Etiquette. – Meeting Etiquette. – Email Etiquette. Handling the Media – Dealing with Questions. – Handling Confidential Information. – Effective Public Relations.


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London Premier Centre is UK leading training provider based in London, and specialises in international short courses in Management, Administration, Finance, Accounting, Human Resources, Public Relations, Law, Engineering, Health and ...
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