SERVICE EXCELLENCE CONFERENCE

SERVICE EXCELLENCE CONFERENCE

286

Date & Time
4 Dec.
09:00 AM to 05:00 PM
Price
500 KWD
Location
ENGLISH ONLY
CERTIFICATE
Attendance Certificate
Course Overview

CONFERENCE OVERVIEW

SERVICE EXELLANCE CONFERENCE

The Customer Service Excellence demonstrations the precise meaning of value, what it is that customers actually value and what an organization can do to ensure it, perhaps uniquely, can deliver it. Service Excellence Conference is Application of tools and techniques will enable attendees to provide dramatic increase in customer service, leading to customer retention and increased revenues..

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LEARNING OUTCOMES

AT THIS CONFERENCE, PARTICIPANTS WILL:

  1. The 6 ingredients of ‘Customer Delight’ and making them work for you
  2. Creating Customer Delight – How does your business measure up?
  3. How to spark innovative thinking—in yourself and others
  4. Motives for making the shift from a service to EXPERIENCE culture
  5. Awareness of your role; where do you influence the Customer Experience?
  6. Knowledge of the A.C.E. strategy behind customer centric companies
  7. How to make the business case (ROI) case for customer experience improvement
  8. Assess whether your brand promise is effective in communicating your customer value proposition
  9. Identify all the people – internal and external - who influence your brand’s reputation and profitability
  10. The difference between the three levels of empathy
  11. How self-awareness allows leaders to better influence and inspire others
  12. How to unlock the power of empathy and its underlying skills
  13. How this approach will enhance the organization’s visibility, loyalty and profitability

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The Conference is designed for Leaders & Top-level managers.

5 International Experts

5 Informative Keynote Speeches

5 Interactive Workshops

1 Panel discussion

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Click here to read more about the Conference

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Downloads

Download Brochure

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Call 965) 9491-3803

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